How is Conversational AI Helping CX Leaders Enable Frictionless Citizen Engagement?


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About the session
Generative AI and other foundational models are changing the game, taking assistive technology to a new level, reducing application development time, and bringing powerful new capabilities to non‑technical users.

In this session, Nuance and Microsoft will discuss how the latest advances in AI can help reduce costs, create frictionless citizen engagement experiences, whilst improving the agent experience.